Shipping & Delivery
Every personalised order is carefully designed, professionally 3D printed, quality checked and shipped with care. Here's what you can expect from the moment you place your order.
Order Placed
Once payment is confirmed, your personalised order enters our production queue.
Design & AI Preview
Our team prepares your design and may provide an AI preview for approval before production.
3D Printing
Your design is professionally 3D printed using high-quality materials.
Quality Inspection
Every charm is carefully inspected before packaging.
Shipping
Your order is packed securely and dispatched with tracking whenever available.
Shipping Costs & Estimated Delivery Times
| Destination | Production | Shipping | Shipping Fee |
|---|---|---|---|
| Singapore | 3–5 Business Days | 1–3 Business Days | 10 MYR |
| Malaysia | 3–5 Business Days | 2–5 Business Days | 10 MYR |
📍 Order Tracking
Once your order has shipped, you'll receive tracking information by email. You can also check your order status from your customer account.
🎨 Personalised Orders
Every product is made to order. Production begins after your order is confirmed and, where applicable, after design approval.
❓ Need Help?
If you have any questions about your order, please contact our support team and we'll be happy to help.